Article 12. Client’s right to information
1. A financial institution is obliged to disclose to clients the information specified by law on the conditions and procedure of its activity, which is posted at the place of providing services to clients and / or on the financial institution’s own website. Such information should include, in particular:
1) a list of services provided by the financial institution, the procedure and conditions for their provision;
2) cost, price / tariffs, amount of payment (interest) for financial services depending on the type of financial service;
3) information on mechanisms for protecting the rights of consumers of financial services.
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2. Before concluding a contract for the provision of financial services, a financial institution or other entity providing financial services must notify the client in writing or electronically, including by providing the client with access to such information on the person’s own website. , which provides financial services, about:
1) a person who provides financial services:
a) name (for a natural person – entrepreneur: last name, first name and (if available) patronymic), location, contact phone number and e-mail address of the person , which provides financial services, the address at which complaints of consumers of financial services are accepted;
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E) contact information of the body that carries out state regulation of the activities of the person providing financial services;