Porsche Finance Group in Ukraine named the leader in client service level among all European representative offices of Porsche Bank


5.03.2013 Porsche Finance Group (PFG) in Ukraine representing the services of financial and operating leasing and crediting for Volkswagen, Audi, Seat and Porsche vehicles, was named the best by the level of client service among representative offices of Porsche Bank in European countries. It is confirmed by the results of the “Customer Satisfaction Analysis” research implemented for Porsche Bank. According to the research 85% of respondents highly estimated PFG’s level of services, 86% will recommend these services to their friends and acquaintances, 82% will use these services in the future.

Crediting and financial leasing proved to be the most popular services of the company. Maintenance and operational leasing services are also in high demand. Besides, the results of the research confirmed that Ukrainian clients evaluate PFG as a trustworthy company with good reputation. Company staff was highly estimated for its friendliness, expertise and reliability. The company itself was characterized as honest and the one that keeps promises (89%), innovative (86%), offering the best “price\quality” balance (81%). 93% of respondents noted intelligibility of information about PFG services.

Among nine countries that took part in the research for Porsche Bank, Ukraine was named the one with the highest level of client service with the overall index of satisfaction of 81. The second place was given to Bulgaria (index – 80) and the third one – to Slovenia (79).

“For the company in general and for me personally it has always been important that the clients stay fully satisfied. We strived and we shall keep on striving to remain the most favorite provider of financial services for our clients. And we are glad to see objective confirmation of the fact that our efforts were not in vain. More than a half of respondents estimated our work as perfect, and we are grateful to our clients for such a high opinion. We shall do our best to maintain leadership in the level of customer service so that Ukraine remained the country to come up to for the rest of European subsidiaries of Porsche Bank”, comments Josef Graf, Head of the Supervisory Board, Porsche Finance Group.

Porsche Finance Group is represented in Ukraine by the companies of “Porsche Leasing Ukraine”, “Porsche Mobility” and “Porsche Insurance Agency”. They are the property of Austrian “Porsche Bank”, which in its turn belongs to “Porsche Holding” (Volkswagen AG). In Ukraine Porsche Finance Group offers services of financial, operating leasing and crediting of Volkswagen, Audi, Seat and Porsche vehicles both for legal entities and individuals and holds the position of a market leader in vehicles financing. Besides, Porsche Finance Group offers the corporate clients fleet management services and acts as an intermediary in insurance policies issue for vehicle buyers.